Refund Policy

1. Overview

At Dyxvalondrizelon, we publish clear rules for returns and refunds for our Actilume products. Eligibility depends on timeframe, product condition, and the reason for the return—please read this policy carefully before making a purchase.

By purchasing from our Website, you agree to the terms of this Refund Policy.

2. Return Eligibility

2.1 Timeframe

You may request a return within 30 days of receiving your order. Requests made after this period may not be eligible for a refund.

2.2 Eligible Returns

Products are eligible for return if:

• The product is unopened and in its original sealed packaging
• The product is damaged or defective upon arrival
• You received an incorrect product
• The return request is made within 30 days of delivery

2.3 Non-Eligible Returns

We cannot accept returns for:

• Products that have been opened or used (except for defects)
• Products damaged due to misuse or improper storage
• Products purchased more than 30 days ago
• Products purchased from unauthorized retailers

3. How to Request a Return

To initiate a return, please follow these steps:

• Step 1: Contact our customer service team at writetous@dyxvalondrizelon.world within 30 days of receiving your order.
• Step 2: Provide your order number, the reason for the return, and any relevant photos (for damaged/defective items).
• Step 3: Wait for our team to review your request and provide return instructions.
• Step 4: Once approved, ship the product back following the provided instructions.
• Step 5: After we receive and inspect the returned item, we will process your refund.

4. Refund Process

4.1 Inspection

Upon receiving your return, we will inspect the product to verify that it meets our return eligibility criteria. This process typically takes 3-5 business days.

4.2 Refund Approval

If your return is approved, we will process the refund to your original payment method. You will receive an email notification when the refund is initiated.

4.3 Refund Timeframe

Refunds are typically processed within 5-10 business days after approval. The time it takes for the refund to appear in your account may vary depending on your payment provider.

4.4 Refund Amount

Refunds include the product purchase price. Original shipping costs are non-refundable unless the return is due to our error (wrong item shipped, defective product, etc.).

5. Shipping Costs for Returns

5.1 Customer Responsibility

For returns due to change of mind or other customer-initiated reasons, the customer is responsible for return shipping costs.

5.2 Our Responsibility

If the return is due to our error (damaged product, wrong item, defective product), we will provide a prepaid return shipping label or reimburse reasonable shipping costs.

6. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us immediately upon discovery
• Provide photos of the damage or defect
• Include photos of the packaging if applicable
• Do not dispose of the product or packaging until your claim is resolved

We may offer a replacement or full refund at our discretion.

7. Incorrect Orders

If you receive an incorrect product:

• Contact us within 7 days of delivery
• Provide your order number and description of the issue
• We will arrange for the correct product to be shipped
• A prepaid return label will be provided for the incorrect item

8. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please request a return for a refund and place a new order for the desired item.

9. Cancellations

9.1 Order Cancellation

You may request to cancel your order before it has been shipped. Contact us as soon as possible with your order number. Once an order has shipped, it cannot be cancelled.

9.2 Cancellation Refunds

If your cancellation request is successful, a full refund will be issued to your original payment method within 5-7 business days.

10. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Refund Policy limits or excludes your rights under the Australian Consumer Law. For independent information about consumer rights in Australia, visit the ACCC at accc.gov.au/consumers.

11. International Orders

International returns may be subject to additional considerations:

• Return shipping costs for international orders are the customer's responsibility
• Any customs duties or taxes paid are non-refundable
• Processing times may be longer for international returns

12. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Website. The policy in effect at the time of your purchase applies to that order.

13. Contact Us

If you have questions about returns, refunds, or this policy, please contact us:

Our customer service team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM AEST.